REFUND POLICY
At Orcas Interior Design, all projects are custom-designed and built specifically for each client. Due to the nature of our services, the following refund policy applies:
Deposits:
A 50% deposit is required to begin any project. This deposit covers design, materials, and scheduling. Deposits are non-refundable once the project has been approved and materials have been ordered.
Custom Work:
All installations, custom builds, and made-to-order items are non-refundable. Each project is tailored to the client’s specifications, and once production begins, changes or cancellations cannot be accommodated.
Project Changes:
Any changes requested after project approval may result in additional costs and extended timelines. All changes must be agreed upon in writing.
Final Payment:
The remaining balance is due upon project completion. Once the project has been completed and accepted, no refunds will be issued.
Damages or Issues:
If there is a defect or issue directly related to our installation, clients must notify us within 48 hours of project completion. We will assess the issue and provide a solution if applicable.
Cancellations:
If a project is canceled before materials are purchased, a partial refund may be considered, excluding design time and administrative costs.
By proceeding with our services, the client agrees to these terms.
For any questions, please contact us at: